What is your Telehealth (Telehealth/ Audio) Consultation Informed Consent Policy?

This form outlines important information relevant to undertaking a Telehealth Consultation through EDUCARE.

A Telehealth consultation will be delivered through one of the following platforms: Telephone, Coviu, Skype or Zoom.

There are significant benefits in having a Telehealth consultation. These can include:

  • Reducing the waiting time to see a specialist
  • Saving on travel time
  • Facilitating a consultation in the comfort of your home

It is important to note the following when undertaking a Telehealth consultation:

  • A Telehealth consultation will not be exactly the same, and may not be as complete as a face-to-face service.
  • There could be some technical problems that affect the Telehealth visit, but we will try our best to make maximum use of the appointment.
  • This healthcare service uses systems that meet recommended standards to protect the privacy and security of the Telehealth visits.
  • The usual risks associated with using a computer like ‘viruses’ and public platforms apply to these Telehealth appointments too. It is assumed you will have your own virus protection fitted to your computer and/or device.
  • For confidentiality, it is important that you ensure you are in a private room, during your Telehealth appointment. It is not permissible to record any Telehealth, telephone, audio, or in-person sessions with your treating clinician. Similarly, no recordings of any sessions will be made by your treating clinician without your prior knowledge and written consent.

In verbally accepting this appointment through our reception staff and with the receipt of this confirmation letter, you acknowledge and consent for this telehealth consultation to proceed.

Note: If the Telehealth visit is not successful, you will be offered a follow up face-to-face visit, or a second Telehealth visit.

Looking forward to continue to work closely with you via this telehealth Telehealth as an alternative to the usual face-to-face experience.

EDUCARE Specialist Services


What does it mean that EDUCARE is a multi-disciplinary medical and health service provider?

EDUCARE was established in 1999 by Dr Anne-Marie Youlden, Child Psychologist. In 2009 it became evident that children who were treated by Dr Youlden needed other services to supplement and support the treatment. Therefore, the team consists of Paediatricians, Psychiatrists, Neurologists, Psychologists, Speech-Language Pathologists, Occupational Therapists and Behaviour Therapists. Having all the services under one roof provides regular opportunities for communication between the clinicians as well as for the convenience of client access.

Can I use the private health fund for clinic sessions at EDUCARE?

It depends if your membership covers services with a psychologist, speech therapist and occupational therapist. Please contact your health fund to access the specific information.

How do I book, change or cancel sessions?

To book or change a session time call 02 4943 4444
Sessions times can be changed and cancelled up to 24 hours in advance. If we receive less than 24 hours notice of a change or cancellation 50 per cent of the full session fee will be changed and an invoice sent to your address that day (Medicare Rebates do not apply to missed appointments).

Do you bulk bill?

No, we do not bulk bill in normal circumstances. We are a private practice and as such, there is always an additional gap fee applicable.

Q: But my GP said I would get 10 free psychology sessions with my Mental Health Care Plan?  

A: Unfortunately that is something only available through the public system.


However, with the circumstances surrounding COVID-19 and for the period ahead, we are presently bulk billing Medicare items in accordance with the Commonwealth Government directives. Therefore, for the period of COVID-19, there is no gap payment payable for Medicare related consultations.

Please note there remains a fee for all private, NDIS and all other third party clients.

Do you have emergency appointments available (within the next 7 working days)?

We are not an acute care facility and as such we do not have appointments available within the next week. (Then advise of next available appointment for a new patient service/clinician depending and explain that once booked in to the next available we do have the cancellation waiting list.

How long do your appointments go for?

The session times will vary depending on the service.

Do you have HICAPS/accept health fund payments?


What is the rebate on (particular service) from my health fund?

As funding varies between funds and coverage you are best to check with you health fund directly.

Will Medicare cover any of the sessions?

If you have a referral/plan (depending on the service) yes Medicare will cover some of the cost, however there is always an out of pocket fee applicable at EDUCARE.

Can I have a payment plan as I can't afford the full fee up front?

Such a request would be referred to management.

What is your policy on confidentiality?

Our policy is regulated by the respective state Registration Boards.

For GP Medicare referrals, Clinical Reports at the 1, 6, and 12 sessions are forwarded to the respective GPs. All information remains strictly confidential unless you or someone else is at risk of harm.

Being a mandatory reporter under the Department of Community Services legislation also means that when a child has suffered or is at risk of abuse or neglect than a report is made.

We will also inform you of the times that we feel conditions of confidentially arise. All clinical notes and related records are kept in a secure compartment in the clinic with access restricted to authorised clinical and practice support personnel.